Shipments and returns

SHIPPING

RATES AND AREAS

  • ZONE 1 – €7 Spain and Portugal
  • ZONE 2 – €20 Andorra, Austria, Belgium, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, San Marino and Netherlands.
  • ZONE 3– €40 Denmark, Greece, Ireland, Norway, Sweden, Switzerland and Finland.
  • ZONE 4– €25 United Kingdom (UK)
  • ZONE 5– €35 Canada, United States (US)
  • ZONE 6-  €50 China, Hong Kong, South Korea and Japan.
  • ZONE 7- €90 Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Vatican, Croatia, Slovakia, Estonia, Hungary, Iceland, Latvia, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Poland, Czech Republic, Romania, Russia, Serbia, Ukraine, New Zealand and  Australia.

OTHER AREAS

In the case of international orders, MAN 1924 does not assume responsibility for customs duties incurred by the importation of merchandise.

For shipments to countries subject to import duties and taxes that are applied once the package reaches the specified destination, and any additional charges related to customs clearance, must be assumed by the customer, as MAN 1924  has no control over these charges. .

Customs policies vary greatly from country to country, so you should contact your local Customs Office for more information. Also, please note that when ordering from the website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received.

Shipping costs include handling and packaging costs. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.

DELIVERY TIMES

As a general rule, packages are shipped within 48 hours of receipt of payment, via TNT,FEDEX and MRW 

OTHER ISSUES OF INTEREST

  • VAT will not be refunded on international sales.
  • Our orders cannot be delivered to a PO Box or military base.
  • The usual delivery time of your order could be affected during special periods, Christmas, sales or specific promotions, due to the high volume of shipments.

FREE SHIPPING

Spain and Portugal > Orders whose amount is equal to or greater than €300 will have free shipping costs
Rest of countries > Orders whose amount is equal to or greater than €800 will have free shipping costs.

RETURNS

RETURNS IN EXERCISE OF THE RIGHT TO WITHDRAW FROM THE PURCHASE.

You can return the merchandise to us by post, courier service or at any of our physical stores.

You will be responsible for the cost derived from the return of the products as well as the tariffs. Please, keep in mind that if you decide to return the items to us freight collect, we will be authorized to reject the return, or deduct the costs generated by this shipment from the total refund.

If you have any questions, you can contact us through our contact form or by accessing the customer account.

Please, keep in mind that to accept the return it is essential to send the item including  the invoice you have received with your order..

After examining the item, we will notify you if you are entitled to a refund of money for the returned product(s).

The shipping costs paid by the customer will not be refundable in any case, as it is a service already enjoyed.

The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.

RETURNS  OF DEFECTIVE PRODUCTS.

In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, you must contact us immediately through our contact form, providing the product data as well as a description of the damage suffered through our contact form or by accessing your customer account and we will indicate how to proceed.

We will proceed to carefully examine the returned product and we will notify you by email, within a reasonable period of time, if  the return or replacement of the product is appropriate. 

 The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item as well as the expenses generated by the return of the defective product. The refund will be made in the same means of payment that was used to pay for the purchase.

Steps to follow in case of return:

Request your return through your customer account within a maximum period of 30 calendar days from the date the purchase was made.

Send the package including the invoice you have received with your order to the following address:

MAN 1924

Ercilla 21

48009 Bilbao

SPAIN.

In case of belonging to a country outside the European Union, it will be necessary to be sent through a courier Company such as DHL, FEDEX, UPS (never by Post)

It will be possible to make the return in one of our stores located in Bilbao and Madrid.

Once the item has been received in our stores and thoroughly inspected we will proceed to refund the money.

Changes or returns of underwear or socks are not allowed.

If you have any questions or queries, please contact us through our  contact form.

Thanks.

ACCOUNT
WISHLIST
WISHLIST
Login
Create an account

A link to set a new password will be sent to your email address.

Tus datos personales se utilizarán para procesar tu pedido, mejorar tu experiencia en esta web, gestionar el acceso a tu cuenta y otros propósitos descritos en nuestra privacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.