1. Use of our website
These Conditions are the only conditions applicable to the use of this website and replace any other, except with the prior express written consent of the Seller. These Terms are important to both you and us as they are designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a business. You declare that, by placing your order, you have read and accept these Conditions without reservation.
You agree that:
- You may only use the website to make legally valid queries or orders.
- You may not place any speculative, false or fraudulent order. If we have reasonable grounds to believe that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.
- If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
2. Availability of the service
The items offered through this website will only be available in the destinations detailed in the Shipping and Returns section.
3. How the contract is formalized
The present information and the details contained in this website do not constitute an offer to sell, but rather an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount will be fully refunded.
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. Following this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product between us (Contract) will be formalized and accepted only when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm the dispatch of the same in a separate Dispatch Confirmation.
4. Product availability
All product orders are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no items in stock, we reserve the right to provide you with information about quality substitute products. and equal or higher value that you can order. If you do not wish to order such substitute products, we will refund any amount you may have paid.
5. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content on it. Although we will do our best to always fulfill all orders, there may be exceptional circumstances that require us to refuse to fulfill an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.
We will not be liable to you or to any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.
6. Right to cancel the purchase
If you are contracting as a consumer, you may withdraw from the Contract at any time within a period of 14 calendar days from receipt of the item. In this case, the money will be returned for such products in accordance with our Returns Policy. Keep in mind that the expenses caused by the return of the product derived from withdrawal, will not be assumed by us, but will be borne exclusively by the consumer.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. You must also include all instructions, documents, promotional product and product packaging. No refund will be made if the product has been used or damaged in any way, so please be careful with the product(s) while they are in your possession.
Please treat products with reasonable care while they are in your possession and keep the original boxes and packaging in case of return. No refund will be made if the product is not returned in the original box with the same content with which it was sent.
This provision does not affect the rights recognized to the consumer by current legislation.
Except in extraordinary circumstances, we will attempt to ship the order for the product(s) listed in the Shipping Confirmation before the delivery date listed in the Shipping Policy or, if no delivery date is specified, in within 5 business days from the date of the Shipping Confirmation.
The delay may be due to the following reasons:
- Unforeseen circumstances; either
- Delivery area;
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind in any case that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product(s) have been “delivered” at the time of signing the reception of the same at the agreed delivery address.
8. Impossibility of delivery
If after two attempts it is impossible for us to make the delivery, we will leave you a note explaining where your package is and how to pick it up with the corresponding courier company. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day.
9. Transfer of risk and ownership
The risks of the Products will be at your expense from the moment of delivery.
You will acquire title to the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery (as defined in clause 7), if this took place at a later time.
10. Price and payment
The price of the products will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.
We will not be obliged to supply you with the product(s) at the lower incorrect price (even if we have sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as stated on our Shipping and Returns page.
Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:
- Click on the “Shopping Cart” icon at the top of the page.
- Click the “Checkout” button.
- Fill in or check your contact information, your order details, the address to which you want your order to be shipped, and the address to which the invoice should be sent.
- Click the “Checkout” button.
- Enter the details of your credit card or Paypal account.
- Click on “Authorize Payment”.
You can make the payment with Visa, Mastercard and PayPal cards. To minimize the risk of unauthorized access, your credit card details will be encrypted.
If your payment method is Paypal, the charge will be made at the time we confirm the order.
By clicking “Authorize Payment” you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with You.
11. Return Policy
Returns in exercise of the right to withdraw from the purchase.
General Policy: If you wish to withdraw from the Contract within the period indicated in clause 6 above, you may return the merchandise to us by post, courier service or at any of our physical stores. You must deliver the merchandise in the same package in which you received it, following the instructions that you will find in the “Returns” section on our website. You will be responsible for the cost of returning the products. Please, keep in mind that if you decide to return the items to us freight collect, we will be authorized to reject said return, or deduct the costs generated by this shipment from the total refund.
If you have any questions, you can contact us through the form on our contact page or by accessing your customer account.
Please, keep in mind that to accept the return it is essential to send the item including its original packaging as well as the instructions, documentation and packaging that may accompany it.
After examining the item, we will inform you if you are entitled to a refund of the amount corresponding to the returned products. This refund will be made as soon as possible and, in any case, within 30 days from the date the product is received at our facilities. This purchase voucher will be available in your customer area.
The shipping costs paid by the customer in the purchase will not be refundable in any case, as it is a service already enjoyed.
The shipping costs corresponding to the return of the products will be borne by the customer.
The return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.
Returns of defective products
In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, you must contact us immediately through our contact form, providing the product data as well as a description of the damage it suffers and we will tell you how to proceed.
We will proceed to carefully examine the returned product and we will notify you by email, within a reasonable period of time, if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item as well as the expenses generated by the return of the defective product. The refund will be made in the same means of payment that was used to pay for the purchase.
The rights recognized by current legislation are protected.
12. Liability and disclaimer
Our liability in relation to any Product purchased on our website will be strictly limited to the purchase price of such Product.
Nothing in these Purchase Conditions excludes or limits in any way our responsibility:
- In the event of death or personal injury caused by our negligence;
- In case of fraud or falsehood; either
- In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any responsibility for indirect damages that occur as a secondary effect of the losses or major damages, arising in any way, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable, including but not limited to the following:
- loss of income or sales;
- loss of business;
- loss of profits or loss of contracts
- loss of anticipated savings;
- data loss; Y
- loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless stated expressly the contrary in it.
All product descriptions, information, and materials on this website are provided “as is” and without express, implied, or otherwise warranted warranties.
To the extent possible as permitted by law, we exclude all guarantees except those guarantees that cannot be legitimately excluded before consumers.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the Contract.
13. Intellectual Property
You acknowledge and agree that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
14. Written Communications
The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
We may send communications either to the email or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered by post or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
16. Assignment of rights and obligations
The Agreement between You and us is binding on both You and us, as well as our respective successors, assigns and assigns.
You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for You, without having obtained our prior written consent.
We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will cancel, reduce or limit in any other way the guarantees, both express and implied, that we could have granted.
17. Events beyond our control
We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events beyond our reasonable control (“Force Majeure Event”).
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include especially (without limitation) the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not), or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of other governments.
- Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with our obligation during such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.
If during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under it or any of these Conditions, or if we fail to exercise any of the rights or remedies that we were entitled to exercise or interpose under said Agreement or these Conditions, such fact will not constitute a waiver of said rights or remedies nor will it exempt You from complying with said obligations.
Any waiver by us of enforcing performance will not constitute a waiver by us of enforcing further performance.
No waiver by us of any of these Conditions will take effect, unless it is expressly stipulated that it is a waiver and it is communicated to You in writing in accordance with the provisions of the Notifications section above.
If any of these Conditions or any provision of a Contract are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
20. Integrity of the contract
These Conditions and any document expressly referred to in them constitute the entire existing agreement between You and us in relation to the object of the Contract and replace any other agreement, agreement or previous promise agreed between You and us verbally or by written.
You and we acknowledge that you have agreed to enter into this Agreement without reliance on any statement or promise made by the other party or that may be inferred from any statement or writing in the negotiations entered into by the two prior to said Agreement, except as expressly stated mentioned in these Conditions.
Neither You nor we will have any remedy against any misrepresentation made by the other party, verbal or written, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the only remedy available to the another party will be for breach of contract in accordance with the provisions of these Conditions.
21. Our right to change these terms
We have the right to review and modify these Terms at any time.
You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect orders that you have previously made.
22. Applicable law and jurisdiction
Contracts for the purchase of products through our site will be governed by Spanish law.
Any controversy that arises or is related to said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.